Our Hotel Policy

1. Reservation Policy

• Reservations can be made directly at the front desk, by phone, via our

website, or through third-party platforms (e.g., Booking.com, Agoda).

• Guests must provide full name, contact information, and check-in/check-out

dates.

• Deposits ranging from 30% to 100% may be required, depending on room

type and number of nights.

2. Cancellation & Refund Policy

• Free cancellation is allowed up to 48 hours before check-in.

• Cancellations made within 24 hours are subject to a 50% charge of the total

booking.

• No-shows will be charged 100% of the booking amount.

• Some special discounted rates are non-refundable.

3. Check-in & Check-out Policy

• Check-in time: From 2:00 PM

• Check-out time: Before 12:00 PM (noon)

• Early check-in and late check-out are subject to availability and may incur

additional charges (30–100% of room rate depending on time).

4. Payment Policy

• Accepted methods: cash, credit card, bank transfer, e-wallets.

• Full payment is required before or upon check-in unless otherwise agreed in

writing.

5. Children & Extra Bed Policy

• Children under 6 years old stay free of charge when sharing bed with

parents.

• Children aged 6 and above may be charged as adults if an extra bed is

required.

6. Visitor Policy

• Unregistered guests are not allowed in guest rooms without prior approval.

• Visitors must present ID at the front desk.

• Overnight stays by non-registered guests are subject to additional charges.

7. Pet Policy

• Pets are not allowed, unless otherwise stated under special arrangements. Items with strong smells (e.g., durian, fish sauce) are not allowed in the rooms.

8. Smoking Policy

• Smoking is prohibited in non-smoking rooms. A fine of 500,000–1,000,000

VND (or equivalent in other currency) may apply.

• Designated smoking areas are provided.

9. Damage & Liability Policy

• Guests are responsible for any damage or loss to hotel property caused

during their stay.

• Compensation will be charged based on repair or replacement costs.

10. Prohibited Items
Weapons, drugs, chemicals, inflammables, and exotic animals are strictly prohibited. Cooking or laundry inside rooms is not allowed.

11. Fire Safety
In case of fire, call the reception immediately. Stay calm and follow staff instructions.

12. Room Access
When leaving, please lock your door and leave your key at reception. Keys will only be returned upon providing your room number.

13. Respect for Property
Please do not move or damage furniture and in-room items. Damages or losses must be compensated based on market value.

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14. Violations
Breaking these policies may result in penalties or eviction without refund.